Frequently Asked Questions

  1. How do I get started?

    The first step to receiving care is to schedule an in-home meeting to assess the client’s needs and to learn about his/her preferences. A personalized plan of care is developed for each client.

  2. What services are provided?

    Companionship – A companion provides social interaction and is able to assist with medication reminders, initiating activities and accompanying clients on medical and social outings, helping with home organization, calendar management, laundry and light housekeeping. No more than 20 percent of any shift should be spent cleaning.

    Personal Care Services – Aides can perform all of the duties outlined for companions, but also can assist with transfers, showering, dressing, grooming, toileting and feeding.

    Skilled Nursing – Nurses can do medication management, ensuring that currently prescribed medications are in a weekly pill box. Nurses monitor changes in vital signs. They assist with wound care, administering insulin or narcotics, oxygen therapy and end-of-life care.

    Respite Program – Companions and/or aides can provide time for family caregivers to rest and rejuvenate, knowing that your loved one is receiving the best possible care.

    Alzheimer’s/Dementia Care – Trained caregivers who understand dementia engage clients in meaningful activities.

    Transportation – This service can be requested by any client who has reserved a shift of at least three hours. Transportation can be provided in our caregiver’s vehicle, the client’s vehicle, the Moon River owned van, or in partnership with UBER.

  3. Do clients have to commit to a minimum number of hours per week or to use the agency on an ongoing basis?

    There is no requirement to use our agency a minimum number of hours each week and shifts can be scheduled for as few as two or three hours. Clients can reserve time daily, weekly or request assistance “as needed.”

  4. How much notice needs to be given to increase or decrease hours?

    We know that hospitalizations, family members in town and other circumstances can result in a needing more or fewer hours of care. We request 24 hours notification for schedule changes and will do our best to accommodate your needs.

  5. What are the options for overnight care?

    Overnight care can involve the caregiver being awake the entire time or having a caregiver who can sleep, but is “on call” to assist as needed.

  6. Do you provide care at hospitals?

    Yes, we can assign caregivers to assist clients who may want extra help while away from home. A case manager can also meet with a patient at the hospital to arrange home care before being discharged. He/she can serve as an advocate and help the patient navigate the healthcare system. We can provide hospital sitters 24/7.

  7. Do you work with older adults who live in senior home communities or assisted living?

    Yes, in addition to working with clients in private homes, we provide assistance to older adults residing in retirement and assisted living communities, nursing homes, and rehabilitation centers.

  8. Do you work with patients enrolled in Hospice?

    Yes, Moon River works in partnership with Hospice to provide end-of-life care for those who want to spend their final weeks/days at home. Our nurses can offer skilled, compassionate around-the-clock care that provides comfort for the patient and emotional support for family members.

  9. Do you only work with seniors?

    Moon River will work with anyone over age 18 who has a temporary or ongoing need for care.

  10. What are the Quality of Life Programs?

    It is the commitment of our agency to view each client as an individual with a unique life history. We match the talents and interests of clients with compatible caregivers whenever possible. Some of these interests have included music, plays, sports events, gardening, playing cards or board games, discussing travel, viewing photo albums and planning activities.

  11. How do you select and screen your caregivers?

    Moon River is highly selective. Employees undergo a thorough screening that includes an in-depth interview, a criminal background check, DMV record for all drivers, professional license validation, drug screening, skills assessment and contacting references.

  12. Do you accept long-term care insurance?

    Moon River is an approved provider with many long-term care insurance agencies. We do all the filing for the client to be reimbursed.

  13. Who is your typical client?

    Our typical client is an older adult over the age of 65, but we do serve younger adults who may have a temporary or ongoing need for care. The most common medical challenges faced by our clients include, but are not limited, to: Alzheimer’s, arthritis, cardiovascular disease, cataracts, dementia, depression, diabetes, glaucoma, hearing loss, kidney and bladder conditions, lung disease, macular degeneration, osteoporosis, Parkinson’s disease and post-stroke conditions. We work in partnership with Hospice to provide end-of-life care.